Privacy Policy
Last updated: 27 October 2026
At Mula Ancala, we value your privacy and are committed to protecting your personal information.
Whether you're browsing our website, shopping for outdoor equipment or contacting us for assistance, we want you to understand how your personal data is collected, used, stored and protected.
This Privacy Policy explains how Mula Ancala processes your personal information in accordance with the European Union's General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.
1. Who We Are
Mula Ancala is a Netherlands-based online retailer specializing in hiking, trekking, camping and outdoor equipment.
For the purposes of applicable data protection laws, Mula Ancala is the data controller responsible for processing personal information in connection with our webshop.
Business name: Mula Ancala
Business owner: Filip Auersvald
Business structure: Sole proprietorship (Eenmanszaak)
Address: Stationsweg 21f, 4141 HB Leerdam, Netherlands
Email: hello@mulaancala.com
Website: https://mulaancala.com
If you have questions regarding this Privacy Policy or the handling of your personal information, please contact us using the email address above.
2. Personal Information We Collect
We collect personal information necessary to operate our webshop, process orders and provide customer support.
Depending on how you interact with our website, this may include:
Personal and Contact Information
First and last name
Email address
Telephone number
Billing address
Shipping address
Order and Transaction Information
Products purchased
Order numbers and order history
Payment status and transaction references
Delivery and tracking information
Returns, refunds and warranty requests
Technical and Website Usage Information
IP address
Browser type and device information
Operating system
Pages visited and website interactions
Cookie preferences
Technical information necessary for website security and operation
Customer Communications
Messages submitted through contact forms
Emails and customer support enquiries
Product questions, complaints and feedback
Newsletter preferences, where applicable
Customer Account Information
If customer accounts are available, we may also process login-related information, saved addresses and account preferences.
We only collect information that is reasonably necessary for the relevant purpose.
3. How We Collect Your Information
We collect personal information in several ways.
Information You Provide Directly
For example, when you:
Place an order through our webshop.
Create a customer account, if available.
Contact us by email or through our website.
Request a return, refund or warranty service.
Subscribe to marketing communications.
Information Collected Automatically
Certain technical information may be collected when you visit our website, including information obtained through essential cookies, website logs and analytics tools.
Information Received From Service Providers
We may receive relevant information from payment processors, delivery companies or other service providers involved in processing your order.
For example, a payment provider may inform us that your payment was successful, or a delivery company may provide updated shipment tracking information.
4. Why We Use Your Personal Information
We process your personal information only when we have a valid legal basis under the GDPR.
PurposeLegal basisProcessing and delivering ordersPerformance of a contractProcessing payments and refundsPerformance of a contractProviding customer support regarding ordersContractual necessity or legitimate interestsHandling returns and warranty claimsContractual and legal obligationsMaintaining accounting and tax recordsLegal obligationProtecting our website and preventing fraudLegitimate interests or legal obligationsSending optional marketing newslettersConsentUsing non-essential analytics and advertising cookiesConsent where legally required
Where we rely on legitimate interests, we consider the necessity of processing and the potential impact on your rights and freedoms.
You may withdraw your consent at any time where consent is the basis for processing. Withdrawal does not affect processing carried out lawfully before withdrawal.
5. Payment Processing
Mula Ancala uses Squarespace Payments to process payments securely through our online store.
Squarespace Payments works with third-party providers, including:
Stripe: Payment processing services.
Sift: Fraud monitoring and detection services.
When you make a purchase, these providers may process information necessary to complete the transaction, verify payments and prevent fraudulent activity.
We receive transaction information needed to manage orders, payments and refunds, but we do not receive or store your complete payment card number or security code on our own servers.
You can learn more about how these services process personal information by reviewing their privacy policies:
Squarespace: https://www.squarespace.com/privacy
Stripe: https://stripe.com/privacy
Sift: https://sift.com/service-privacy
Payment information is processed subject to applicable data protection and payment security requirements.
6. Sharing Information With Suppliers and Delivery Partners
Mula Ancala works with suppliers, logistics providers and delivery companies to fulfil customer orders.
Some products may be shipped directly to customers by our European distribution partners through dropshipping arrangements.
To fulfil your order, we may share necessary information with the relevant supplier or delivery provider, such as:
Customer name
Delivery address
Contact telephone number, where required for delivery
Order details and purchased products
Relevant delivery instructions
We only share the information reasonably necessary to process, prepare, dispatch or deliver your order.
Our suppliers and fulfilment partners must handle personal information in accordance with applicable privacy and data protection laws.
Mula Ancala remains responsible for responding to privacy enquiries relating to personal information processed under our control.
7. Other Service Providers
We may use trusted external services to support our business operations.
These may include:
Website Hosting and E-commerce
Squarespace provides the platform used to operate our webshop, manage orders and maintain website functionality.
Payment Processing
Squarespace Payments and its payment and security partners process transactions and help protect against fraud.
Delivery and Fulfilment
Suppliers, fulfilment partners and delivery companies process information necessary to deliver purchased products.
Email and Customer Communication
Email service providers may process information necessary to send order confirmations, respond to enquiries and communicate important information about purchases.
Accounting and Administration
Accounting software or authorized accounting professionals may process transaction information to help us comply with legal and financial obligations.
We do not sell your personal information to third parties.
8. International Data Transfers
Although Mula Ancala is based in the Netherlands and aims to work with reliable European suppliers, some website, payment or technical service providers may process personal information outside the European Economic Area (EEA).
Where personal information is transferred outside the EEA, we require an appropriate legal basis and applicable safeguards.
Depending on the circumstances, these safeguards may include:
A European Commission adequacy decision.
Approved Standard Contractual Clauses.
Other legally recognized data protection mechanisms.
You may contact us for further information about safeguards applicable to transfers of your personal information.
9. Cookies and Website Analytics
Our website uses cookies and similar technologies to support website functionality and improve the shopping experience.
Cookies are small files stored on your device when you visit a website.
We distinguish between the following categories.
Essential Cookies
These are necessary for functions such as:
Shopping cart operation
Secure checkout
Website security
Remembering essential settings
Maintaining customer sessions
Essential cookies do not generally require consent when they are strictly necessary to provide a service requested by the visitor.
Analytics Cookies
These may help us understand website traffic, visitor interactions and technical performance.
Where analytics cookies require consent under applicable law, they will only be activated after consent is given.
Marketing Cookies
If we introduce advertising or remarketing tools, these cookies may be used to measure advertising performance or display relevant advertisements.
Marketing cookies requiring consent will not be activated without that consent.
Managing Cookie Preferences
Where applicable, you can accept, reject or manage non-essential cookies using the cookie preference controls on our website.
You can withdraw or change your consent through those controls.
You can also manage cookies through your browser settings, although disabling certain essential cookies may affect website functionality.
10. Marketing Communications
If you choose to subscribe to our newsletter or promotional communications, we may use your email address to send information about:
New outdoor products
Special offers and promotions
Hiking and trekking tips
Mula Ancala news and updates
We will request consent where required by law.
You can unsubscribe at any time by using the unsubscribe link in marketing emails or contacting us at:
Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages regarding purchases, deliveries, refunds or customer support.
We do not automatically subscribe customers to optional marketing simply because they have placed an order.
11. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy or to comply with applicable legal obligations.
Different categories of information may have different retention periods.
Order and Financial Records
Financial administration and invoice records are generally retained for seven years, as required under Dutch tax legislation.
Customer Service and Warranty Information
Customer communications and warranty records are retained for as long as reasonably necessary to resolve enquiries, fulfil obligations, protect legal rights and address potential disputes.
Customer Accounts
Where customer accounts are available, relevant account information may be retained while the account remains active, subject to applicable retention requirements.
You may request account deletion, although certain transaction information may need to be retained for legal reasons.
Marketing Information
Marketing subscription information is retained while you remain subscribed, unless a different lawful retention period applies.
When you unsubscribe, we stop sending optional marketing messages and may retain limited suppression information to respect your preference.
Technical and Cookie Data
Technical information and cookie data are retained according to their purpose, applicable settings and the retention periods of the relevant service providers.
When personal information is no longer necessary, we will delete it, anonymize it or otherwise handle it in accordance with applicable legal requirements.
12. Your Rights Under the GDPR
Under the GDPR, you have several rights regarding your personal information.
Depending on the circumstances, these include:
Right of Access
You can request confirmation of whether we process your personal information and obtain a copy of the relevant data.
Right to Rectification
You can request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of your personal information where the legal conditions are met.
Certain information may need to be retained to comply with tax, accounting or other legal obligations.
Right to Restrict Processing
You may request that we limit the processing of certain personal information in legally specified circumstances.
Right to Data Portability
Where applicable, you may request personal information you provided to us in a structured, commonly used and machine-readable format.
Right to Object
You may object to processing based on legitimate interests in accordance with applicable law.
You may object to processing for direct marketing at any time.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw it at any time.
Rights Relating to Automated Decision-Making
You have rights under the GDPR concerning decisions made solely through automated processing that produce legal or similarly significant effects.
If you have concerns about automated payment or fraud checks, please contact us.
How to Exercise Your Rights
To submit a privacy-related request, contact:
We may request reasonable information to verify your identity before fulfilling your request.
We will normally respond within one month, as required by the GDPR. Where legally permitted, this period may be extended for complex requests, and we will inform you accordingly.
13. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or destruction.
These measures include using reputable service providers, maintaining appropriate access controls and relying on secure payment processing systems.
Access to personal information is limited to persons and service providers who need it for legitimate business purposes.
Although we take reasonable precautions, no online system or method of electronic transmission can be guaranteed to be completely secure.
If we become aware of a personal data breach, we will assess and respond to it in accordance with applicable data protection requirements, including notifying affected individuals or authorities when legally required.
14. Information About Children
Our webshop is intended for general consumers purchasing outdoor equipment.
We do not intentionally seek to collect personal information from children for marketing purposes without the legally required consent.
If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action.
15. Links to External Websites
Our website may contain links to manufacturers, suppliers, social media platforms or other external websites.
These third-party websites operate independently and may have their own privacy policies.
Mula Ancala is not responsible for the privacy practices of websites operated by unrelated third parties.
We encourage you to review their privacy policies before sharing personal information.
16. Complaints About Personal Data
If you have concerns about how we process your personal information, please contact us first.
We will take your concerns seriously and work toward an appropriate resolution.
You also have the right to lodge a complaint with the Dutch supervisory authority:
Autoriteit Persoonsgegevens
Website: https://autoriteitpersoonsgegevens.nl
You may also have the right to contact the competent supervisory authority in another EU or EEA country.
17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, service providers or legal obligations.
The latest version will be published on our website with an updated revision date.
Where required by law, we will provide additional notice or obtain consent before introducing new processing activities.
We encourage visitors to review this page periodically.
18. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Mula Ancala
Stationsweg 21f
4141 HB Leerdam
The Netherlands
Email: hello@mulaancala.com
Website: https://mulaancala.com
At Mula Ancala, we believe trust is as important as quality equipment. We are committed to respecting your privacy and protecting your personal information throughout your shopping experience.